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The terms and conditions detailed below apply to all accommodation bookings at The Elmfield, Ilfracombe.
When you make a booking, your contract (which shall include these terms and conditions) will be with Fabulous Rooms Ltd. Torrs Park, Ilfracombe, Devon, England EX34 8AZ. (referred to in these terms and conditions as "The Elmfield"). All rates featured on The Elmfield website (www.theelmfield.com) are offered subject to availability and The Elmfield reserves the right to refuse any booking for good reason.
All prices shown online are in £'s per room per night (unless otherwise stated) based on 1 or 2 people sharing a twin or double room for one or more consecutive night stays, except for certain holiday periods where a minimum 2, 3 or 5 night stay may apply. All prices include Value Added Tax at the current prevailing rate. Prices are subject to change without notice. However, your price is guaranteed once you are given a confirmation number. For the avoidance of doubt, your price does not include any incidental charges, which you may incur during your stay. Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with The Elmfield that you irrevocably authorise The Elmfield to debit your credit or debit card (see 'Deposits and Pre-payments' below) for the amount of any shortfall.
What the Price Includes:
Room rates include twin or double bedrooms with colour freeview TV/DVD, and private en suite bathroom. The prices shown in any special offer or promotional rate either printed or online are not valid in conjunction with any other offer and, until you have received your confirmation from The Elmfield, are subject to change without prior notice. References to midweek rates are for Monday through to Thursday nights and weekend rates apply for Friday, Saturday and Sunday nights.
Children under the age of 5 can stay and eat free at any of our hotels, when sharing a room with 2 paying adults on the same meal basis. Children staying in a family suite are included in the rate for a family suite, with the exception of instances where additional beds are required. Additional children staying in family suites, and children in all other room types from the ages of 5 to 16 will be charged at £15.00 per child per night (this covers the cost of bed & breakfast. All other meals will be charged for as taken).
Where babysitting services may be required, 7 days' advance notice of your baby sitting requirements is necessary. For more information on availability and booking of our baby sitting services, please call the Elmfield direct.
Guests with Impaired Mobility:
Due to the nature of the building access to certain parts of the hotel may be restricted to guests with impaired mobility. Specific requirements should be checked directly with The Elmfield reception in advance so that requirements can be met. Please call the hotel direct for details.
The Elmfield is not able to accommodate pets of any kind.
Car parking is free for guests, and off street spaces are available.
Checking In and Out:
Arrival and Departure Hotel rooms are available from 16.00 hrs on the day of arrival. Rooms must be vacated by 12 noon on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager.
Those rates which include breakfast offer a full traditional or continental breakfast with tea or coffee. Those rates which include dinner offer a choice from the hotel's dinner menu, supplements may be required for particular items. There is no refund for meals which are not taken by guests.
Leisure facilities (swimming pool, sauna and hot tub) are free for guests. Opening hours do apply, and are subject to seasonal variation – please check with the hotel in advance to avoid disappointment. There is no life guard and use of the facilities is entirely at guests own risk. Access to the pool house and use of the facilities by under 16s must be accompanied by a responsible adult at all times. Under 5s are not permitted to use the hot tub or sauna.
Book on-line at www.theelmfield.com, or by telephone +44(0)1271 863 377. Due to the nature of some of our products, not all of them are available on-line. Our reception Team (01271 863 377) are available to take your booking 7 days a week from 8.30am to 9.00pm Monday to Friday and 9.00am to 7.00pm Saturday and Sunday. You will be asked to guarantee your booking with a valid debit/credit card.
Deposits and Pre-Payments:
A deposit or a pre payment may be required and, where required, will be taken, at the time of booking, in accordance with the provisions applying to the product and rate selected by you. In any event, you are required to guarantee your booking with a valid credit or debit card at the time of booking. Payment (where no deposit or prepayment is required or otherwise of any balance due) will be taken upon departure. In the event of cancellation payment will be taken in accordance with our cancellation terms. See "Cancellations and Amendments" below for details.
Balance of Monies Outstanding:
Prior to your departure from the hotel you will be required to settle your bill. On arrival you will be asked to produce a valid debit or credit card for the hotel to take an imprint. If you are settling your account in cash, you will be asked for a deposit to cover the cost of your room for your stay (and any extras which you may incur in the hotel will not be chargeable to your room account). The Elmfield accepts most major credit cards, including MasterCard,Visa, with the exception of American Express.
Cancellations and Amendments:
All cancellations must be made in accordance with our cancellation terms, these are subject to change without notice. If a cancellation is made with less than 7 days notice, then the full price of the room rental for the whole period of the booking becomes payable. All deposits are non-refundable. However, cancellation terms may vary according to the type of rate, which you have booked. Where a cancellation is not made in accordance with our applicable cancellation terms, we reserve the right to charge you for the entire duration of your stay. Where we incur costs from the time we confirm your booking, we will charge you a sum to cover the costs, expenses, charges and losses that we incur as a result of your cancellation. Whilst every effort is made to fulfil any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract. We Strongly recommend that all guests take out holiday insurance to cover lost deposits etc. Cancellationplan.com offer a service to cover such eventualities.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:
• accept the changed arrangements as notified; or
• make alternative arrangements with The Elmfield; or
• cancel your reservation and receive a full refund of any monies which you have paid to The Elmfield in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation). For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking.
Complaints or Comments:
Any complaint or comment regarding a stay at The Elmfield should be made in the first instance to the hotel's duty manager at the time of your stay so that it can be resolved at the time.
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information, offers or terms at any time. The Elmfield shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events. For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company's liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company's liability in any manner which would be unlawful. These terms and conditions shall be subject to the laws of the jurisdiction of the United Kingdom.