• The Elmfield, big party house hire with heated pool in North Devon

    Call 01271 863 377

    Boutique style 9 bedroom self catering big house with year round

    heated swimming pool in Ilfracombe North Devon

    If you're looking for a lovely big self catering party house to bring together friends and family for a special occasion by the sea like a birthday celebration, wedding or seasonal get together The Elmfield in Ilfracombe North Devon is ideal.

     

    The Elmfield large private house for hire is open all year round, the accomodation sleeps 20 and is in a lovely Victorian villa, where contemporary boutique styling comes with a classic twist and a friendly family atmosphere just an 8 minute walk to the sea.

     

    The Elmfield offers an ideal base for your North Devon visit, there is an all year round heated indoor swimming pool located in a covered pool house in a terraced garden, your own bar and a childrens play room.

     

    The Elmfield is licensed for weddings, so if you're looking for an intimate self catering wedding venue allowing you full control over your special day come to Ilfracombe and take a look around.

     

    We are Located 10 minutes from Ilfracombes stunning harbour, where Damian Hirsts impressive Verity, dominates, and local restaurants offer exceptional gastronomical treats.

    We are also just a few minutes walk from the famous tunnels beaches and wedding venue

     

    Call us on 01271 863 377 for the best deals!

     

    Have a look at whats happening in the harbour with the webcam

     

     

  • July

    Its absolutely that time of year to be getting creative with the Gin. Here is a fabulous recipe for Earl Grey infused Gin from our favourite Gin Blogger The Gin Queen

     

    INGREDIENTS

    500ml gin

    4 tbsp of loose leaf earl grey tea

     

    METHOD

    Pour the gin into a jar and then stir in the loose leaf tea. Leave for 3-4 hours.

     

    Go to the Gin Queen site for serving suggestions and further recipes.......Gin

    July

     

    21st July Pilton Green Man Festival

    Visit Site

    23rd July - 2nd Sept Jurassic Discovery RHS Rosemoor

    Visit Site

    31st July - 18th August King Lear open air theatre, valley of the rocks

    Visit site

     

    June

    Its that time of year when we have more brides than we know what to do with either getting married with us or at one of the fantastic local wedding venues such as the Tunnels Beaches.

     

    Obviously you need the perfect drink for the occasion and that would be an Aperol spritz

     

    Its always best to use a big balloon wine/gin Glass.

     

    Fill the glasses generously with ice cubes.

    First pour three parts of Prosecco (75ml) over the ice.

    Then, pour three parts Aperol (50ml) into each glass in a circular movement.

    Finish with a dash of soda (25ml)

    Garnish with a slice of orange.

    June

    16th - 22nd July RHS Rosemoor Rose Festival

    Visit Site

    22nd RHS Rosemoor outdoor Theatre Wuthering Heights - Emily Bronte

    Visit Site

    28th - 1st July Theatre Fringefest

    Visit Site

    30th Diversity Festival Castle Green Barnstaple

    Visit Site

     

    May

    Its wild Garlic time in North Devon! If you are lucky enough to find some you could do worse than make some wild garlic pesto as we have been this weekend.

    • 100g fresh wild garlic leaves
    • 50g parmesan cheese
    • 50g toasted pine nuts
    • 1-2 tablespoons of olive oil
    • lemon juice
    • salt and Pepper

    Blitz the ingredients in a food processor for a couple of seconds et voila!!
    Add in salt, pepper, and lemon juice to taste.

    May

    4th Landmark Theatre Ed Byrne

    Visit Site

    10th Landmark Theatre National Theatre Macbeth Live

    Visit Site

    25th Rosemoor live! Georgie Fame  Visit Site

    26th Rosemoor live! Mark Steel

    Visit Site

    30th Rosemoor live! Jay Rayner Visit Site

  • Elmfield large party house rates

    for bookings 2018

    Ilfracombe Harbour

    High Season Rates 2018

    May - September

    (Excluding School holidays)

    Monday to Friday (4 nights) : £3500

     

    Friday to Monday (3 nights) : £3000

     

    Friday to Friday (7 nights) : £5000

     

    Midweek 1 extra night : £1000

     

    Wedding Weekend : £3500

     

    Wedding 3 night Midweek : £3000

     

    Please note: There is a minimum stay

    of 7 nights in school holidays

    Woolacombe Beach Huts

    Low Season Rates 2018

    Jan-April & October-December

    (Excluding School holidays)

    Monday to Friday (4 nights) : £2000

     

    Friday to Monday (3 nights) : £2500

     

    Friday to Friday (7 nights) : £4000

     

    Midweek 1 extra night : £750

     

    Wedding Weekend : £3000

     

    Wedding 3 night Midweek : £2500

     

    Christmas or New Year 2019, 7 Nights : £5250

     

  • Elmfield Large party house availability calendar

  • Elmfield large party house social feed

    Check out our latest updates

  • Where to find the Elmfield large holiday house

    Detailed Local Map of Where to FindThe Elmfield in Torrs Park on Arrival In Ilfracombe

    Directions

    From Barnstaple (A361): On entering Ilfracombe at the first set of traffic lights turn left towards sea front, then at the next set of traffic lights turn left and left again.
    This brings you into Torrs Park. Proceed up the hill, and we are located at the top. There are two approaches to the Hotel, one is opposite Norbury House the second is opposite Upper Torrs.
    From Combe Martin (A399): At the second set of traffic lights in Ilfracombe High Street turn right into Northfield Road. At the next set of traffic lights go straight across and immediately turn left into Torrs Park.
    We are at the top of the hill on the left. There are two approaches to the Hotel, one is opposite Norbury House the second is opposite Upper Torrs.
     
    contact us
    Zoë & Matt
    The Elmfield
    Torrs Park
    Ilfracombe
    North Devon
    EX34 8AZ
    t. +44 (0)1271 863 377

    m. +44(0)7703105028
    e. info@theelmfield.com

    w. http://www.theelmfield.com

     

  • About Us

    Ted, Matt, Harvey and Zoe owners of the Elmfield

    The Elmfield Story so far......

    About the owners

    Zoe, Matt, Harvey and Ted moved to the Elmfield from London in 2007 taking over an already successful Bed and Breakfast business. We ran the House as a Bed and Breakfast until 2015 getting great reviews and many trip advisor certificates of excellence. One Christmas we needed to be away and put the house up for hire as a big holiday house.

     

    We left the booking system live to see what the demand would be and the house started to fill up for the rest of the year. On reflection, we decided that a big holiday house is the kind of holiday we would choose for ourselves and friends and family so we changed the business to what it is today.

    The Elmfield Big Holiday House with heated pool  Ilfracombe

    About the House

    The Elmfield started life in the late 1800's as a purpose built gentlemens residence covering a large area with an orangery and a market garden. During the second world war the Elmfield was used as a school for evacuated Londoners, we even had a gentleman visit us reminiscing about escaping the school and heading off back to London along the railway tracks aged 7.

     

    The architecture and superb sea views made the town a firm tourist favourite from the Victorian era onwards with a number of royal visits.

     

    The Elmfield became a hotel in the 60's during another boom time for Ilfracombe. The railway, since removed, still ran into Ilfracombe from London ending up across the valley from the house. There are stories of fold out beds being laid out in the dining room just to accommodate the sheer numbers of guests visiting the town during this period.

  • Get in touch with the Elmfield large holiday house

    If you're interested in hiring The Elmfield Ilfracombe for your self catering big house break please

    Call us on 01271 863377

     

    Alternatively use the form below but pleaser include your phone number in the message we will call you as sometimes our mails get caught in spam filters.

    We book up fast so please make sure you let us know if you have alternative dates in mind.

  • Ilfracombe and North Devon local attractions and places to eat and drink

    Some of our favourite things to do in and around Ilfracombe:

     

    Natural Beauty:
    Tunnels Beaches - A firm favourite with our littluns

    RHS Rosemoor - Nestled in a Devon valley, Rosemoor blends formal and informal plantings to magical effect.
    Woolacombe - Superb Golden Beach
    Croyde - The Best Surf Beach In North Devon
    Exmoor - Home of the Famous Ponies and Spectacular Scenery
    Lundy - This Daytrip is a must, from Ilfracombe Harbour.
    Ilfracombe Princess - Fantastic short coastal excursions
    North Devons Biosphere Reserve - Learn more about North Devons Biosphere Reserve


    Kids/Big Kids:
    Combe Martin Wildlife and Dinosaur park - A great day out for all
    The Milky Way - Great rides!
    The Big Sheep - Probably the country's only theme park based on sheep!


    Activities:


    Blakewell Fish Farm - A firm favourite, you can feed the fish and buy superb smoked trout and other local produce.

    Coasteering - Coasteering is an adventure activity that includes short sections of traversing around sea cliffs close to the water as well as short swims and lots of jumps from the cliffs into the sea. Jumps can be from as low as one foot up to 20 feet!
    Golf - this area is renowned for its golf courses.

    Ilfracombe Aquarium - Always a hit with the kids, the local aquarium is packed with information on the local sea creatures and has displays and a touch pool to get right up close to our sea dwelling friends.

    Keypitts Stables and Quads - This is where we are learning to ride horses, they have lessons and rides for all levels.

    North Devon Shooting Ground - Family friendly, they welcome all levels and abilities, clay pigeon shooting near Ilfracombe.

    North Devon Wake Park - North Devon Wake Park boasts a stunning lake with all the trimmings. It doesn't matter if you have never wakeboarded before, they will get you started.

    Survival Paintball And Airsoft - A 35 minute drive, a great full day out for the more energetic amongst you

    Sea Kayaking at Lundy - Great Adventure

    Tarka Trail Bike Hire - Time to get active along the mainly flat Tarka Trail
    Torrs walk to Lee and more - there are many superb walks straight from our front door


     
    Surfing:
    There are plenty of places to surf for the beginner right up to the most advanced professional at - Woolacombe, Combesgate, Croyde, Saunton, Putsborough and Westward ho!
    Nick Thorn Surf School - Nick Thorn Surf Coaching is a Putsborough based surf school offering Level 4 Master Surf Coach surf sessions for beginners, intermediate and advanced surf development. The sessions are fun and safe for all people from 6-80 years of age. They also offer Stand Up Paddle boarding, Coasteering, Junior Lifeguard and Lifeguard training specific sessions.
    Surfcheck Website 
    Local surfcams - to check whats going on out there in real time

     

    Cultural:
    Broomhill art centre - Lots of sculpture plus a great restaurant and Jazz
    Landmark Theatre - Our local Theatre a short walk away.
    Chambercombe Manor - As featured on TV, a very haunted place indeed.
    The Plough Arts Centre - Music, Cinema, Drama, its all here

     

    Restaurants:
    There are some superb restaurants to discover in and around Ilfracombe all personally sampled by your intrepid hosts for research purposes obviously!

    Some of our favourites alphabetically are:

     

    Bar Electric - Bar Electric is an independent café, bar and restaurant boasting fantastic views from the sun terrace of the world renowned beaches of Woolacombe in North Devon.The bar has a relaxed atmosphere accentuated by funky décor and furniture, great music, surf movies on loop.

    Bengal Spice - Very local Bangladeshi/Indian.

    Bistro du Coin - Simply amazing, our favourite French restaurant, in Braunton 15 minutes drive away.

    Blue Groove - Great Bistro menu situated in the surf town of Croyde.

    Chocolate Emporium - Our very own bespoke chocolate shop.

    Emperors Court - Our favourite quality Chinese restaurant on the high street.

    Espresso Seafood - Perfect for a sunny day, Helen and Harvey serve up the best sea food in town.

    Giovanni & Lucas - Large family run Italian restaurant near the seafront.

    Hunters inn - Great walks should always end up at a great pub and the Hunters Inn is just such a pub with a superb Pub Menu

    Lyn Bay Fish and chips - Amazing fish and chips every time from these guys, they even deliver!

    Monty's Caribbean Kitchen - Monty's Caribbean Kitchen is a family run business, first started up by husband and wife team Patrick and Angelina Montague in 2014. Patrick is originally from Jamaica and grew up enjoying the good food and sunny skies of the Caribbean. Our family love it.

    Noel Corston - Fine dining in Woolacombe (book ahead).

    Number 11 The Quay - Marvel at Damien Hirsts artwork over a superb cocktail.

    The Red Barn - Large surf inspired bar in Woolacombe with superb sea views and a great basic menu.

    Relish Brasserie Ilfracombe - Fantastic Fish, Pizzas and Burgers.

    The Rock Inn Georgeham - Superb Gastro Pub about 15 minutes drive.

    Settantanove - Marvellous fresh pizzas made by our good friend Omar.

    71 - Tasty Modern European great value.

    Siam Bistro - Our closest and best Thai Restaurant in Braunton 15 mins by car.

    SQ - Traditional sumptuous restaurant in Braunton with a superb bar.

    Squiers - Superb fish and chip restaurant in Braunton, a favourite of Damien Hirst and John Major.

    Stoned - Classy home made Pizza in Braunton 15 mins by car.

    Thomas Carr - Recently awarded a Michelin star in the 2017 Michelin Guide, Thomas Carr has the Olive Room and a new seafood and grill in Ilfracombe, quality and comfort are paramount. They believe that fine dining is best enjoyed in a relaxed and unpretentious environment.

    Waterside Diner - A hidden gem with a lovely view that we discovered whilst walking along the Tarka trail to Barnstaple.

     

    Coffee:

    Annie and the Flint - Wonderful coffee and excellent for gluten free (and non gluten free) treats.

    Costa Coffee - You May have heard of these, this new store is a fabulous addition to the high street.

     

     

    Pubs and bars:

    Admiral Collingwood Wetherspoons - A spectacular award winning design with a lovely sea view terrace and the usual great prices on a wide range of food and drinks, very popular with visiting families.

    Antidote Wine Room - Superb wine list and fantastic small dishes in Ilfracombe's newest and most chic wine bar.

    George and Dragon - Traditional pub on Fore Street with great pub food and often a quiz on Tuesdays.

    Grampus - A spectacular cliff top walk from the Elmfield takes you to the Grampus in Lee Bay, check listings for traditional live music and open mic nights.

    The Hip and Pistol - Spanking new pub opened in November 2017.

    The Thatched Inn - Traditional pub with great food situated on the road out of Ilfracombe towards Combe Martin, great Sunday dinners.

     

    Catering:

    We have some wonderful caterers in town who can handle parties of any size and who have great feedback from previous guests.

     

    The Deli - Lisa and her team have catered for all kinds of indoor and out door events here and in the local vicinity

    Tommy g - With over 15 years experience in the catering trade, Tommy G's Catering & Events offers bespoke menu design for all Weddings, parties, functions & Events.

    GT Ales - Superb ales either by the bottle or in the barrel, delivered to your very own bar

     

    Food News for North Devon:
    A Taste of The West - A great website for foodie adventurers
    Food Magazine - for local Foodie News
    Sharpham Wines - Fantastic local wines and cheeses

     

  • Special Offers

    Last minute Indian summer sale!

    We have August 31st - Sept 3rd And Sept 14th - Sept 17th with a £300 discount also great rates on any midweek bookings between September and Christmas.

     

     

    Call 01271 863 377 and speak to Zoe or Matt For bookings or Email info@theelmfield.com

  • Cookie Policy

    THE ELMFIELD –

    OUR WEBSITE THEELMFIELD.COM

    INFORMATION ABOUT OUR USE OF COOKIES

     

    Our Site uses cookies to distinguish you from our other users.

    This helps us to deliver your experience of browsing our Site and to improve upon it. It also helps us develop the Site on an ongoing basis.

     

    Your acceptance of our cookies notice means you are you are agreeing to our use of cookies as set out in this cookie policy.

     

    A cookie is a small file of letters and numbers that we store on your browser or device if you agree. Cookies contain information that is transferred to your device’s hard drive.

     

    We use the following types of cookies:

    strictly necessary cookies. These are cookies that are required for the operation of our Site.

    analytical/performance cookies. These cookies enable us to recognise visitors, to analyse how many our Site receives, and to examine how all our visitors navigate around the Site when using it. This helps us to improve the Site’s operation and functionality for example by presenting the information on it in a way that makes it easier to access all of the relevant webpages more easily.
     

    These types of cookies can be - “persistent” or “session” cookies – which characteristically reflect the length of time that a cookie remains on your device.

    The session cookies we use last until you stop browsing. The persistent cookies we use last until they expire or are deleted.

     

    Most of the cookies we use are session cookies.

     

    Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

     

    In particular Google Analytics is enabled for our Site. Google Inc has updated its privacy policy as of 25 May 2018, and you can find more information here: https://policies.google.com/privacy/update?hl=en-GB&gl=fr

    Google’s provides information about its cookie policies here:

    https://policies.google.com/technologies/types?hl=en-GB&gl=fr

     

    You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 90 days and two years from the date they are downloaded to your device.

    Privacy

    THE ELMFIELD

    PRIVACY NOTICE FOR OUR WEBSITE THEELMFIELD.COM

     

    INTRODUCTION 

    This is the privacy notice for the THEELMFIELD.COM website (Site) owned and operated by THE ELMFIELD

     

    THE ELMFIELD respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

    This privacy notice is provided in the numbered sections set out below

     

    1. Important information and who we are

    2. The data we collect about you

    3. How is your personal data collected?

    4. How we use your personal data

    5. Disclosures of your personal data

    6. International transfers

    7. Data security

    8. Data retention

    9. Your legal rights

     

    1. IMPORTANT INFORMATION AND WHO WE ARE

     

    PURPOSE OF THIS PRIVACY NOTICE 

    This privacy notice aims to give you information on how THE ELMFIELD collects and processes your personal data through your use of this Site, including any data you may provide through this Site when you access it or complete any online form, such as signing up to a newsletter or similar service.

    This Site is not intended for children and we do not knowingly collect data relating to children.

    It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

     

    CONTROLLER 

    THE ELMFIELD is the controller and responsible for your personal data (collectively referred to as “THE ELMFIELD”, “we”, “us” or “our” in this privacy notice).

    We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our data privacy manager using the details set out below.

     

    CONTACT DETAILS:

    Contact our data privacy manager at:

    Email address: info@theelmfield.com

    Postal address: The Elmfield, Torrs Park, Ilfracombe, Devon, EX34 8AZ

    Telephone number: +44 1271 863 377

    You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would, however, welcome the opportunity to address your concerns before you approach the ICO so please contact us in the first instance.

    You can find the ICO here www.ico.org.uk

     

    CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES 

    This version was last updated in May 2018 and historic versions can be obtained by contacting us.

     

    It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

     

    THIRD-PARTY LINKS 

    Our Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy notice of every website you visit.

     

    2. THE DATA WE COLLECT ABOUT YOU 

     

    Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

    We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

     

    Identity Data includes first name, last name, username or similar identifier.

    Contact Data includes email address and telephone numbers

    Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Site.

    Usage Data includes information about how you use our Site.

    Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

     

    We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

     

    We do not collect any Special Categories of Personal Data about you (for example details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

     

    IF YOU FAIL TO PROVIDE PERSONAL DATA 

    Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service but we will notify you if this is the case at the time.

     

    3. HOW IS YOUR PERSONAL DATA COLLECTED? 

     

    We use different methods to collect data from and about you including through:

    • Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you; (i) initiate contact with us to hear further from us or receive a service from us; (ii) subscribe to any of our updates or newsletters; (iii) request marketing to be sent to you; or (iv) give us some feedback.
    •  Automated technologies or interactions. As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy above for further details.
    • Third parties. We may receive personal data about in the form of Technical Data and Usage Data from analytics providers such as Google Analytics based outside the EU.

     

    4. HOW WE USE YOUR PERSONAL DATA 

     

    We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

    • Where we need to perform the contract we are about to enter into or have entered into with you.

    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

    • Where we need to comply with a legal or regulatory obligation.

     

    Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

    Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

     

    Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

     

    The Table below sets out more about the types of lawful basis that we will rely on to process your personal data.

     

    Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending you more information about us where you have expressly chosen to receive such information, or you pursue another form of direct communication with us (such as a Skype meeting) – or in respect of third party direct marketing communications to you via email or text message.

     

    Consent means that you have given us your clear consent to use your personal data for the purposes indicated (for example to get in touch with you where you have completed a contact form and opted in to hear further from us.

     

    You have the right to withdraw consent to such marketing at any time by contacting us.

     

    PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA 

     

    We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

     

    Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.

     

    Please contact us if you need details about the specific legal basis we are relying on to process your personal data where more than one basis has been set out in the table below.

    Purpose/Activity

    Type of data

    Lawful basis for processing including basis of legitimate interest

    To register you as a person interested in us and/or our services, or as a new customer and to contact you in the manner indicated by our contact form

    (a) Identity

    (b) Contact

    (a) Consent

    (b) Performance of a contract with you

       

    To manage our relationship with you which will include:

    (a) Notifying you about changes to our terms or privacy policy

    (b) Asking you to give us feedback or relevant information, or to leave a review

    (a) Identity

    (b) Contact

    (c) Transaction

    (d) Marketing and Communications

    (a) Performance of a contract with you

    (b) Necessary to comply with a legal obligation

    (c) Necessary for our legitimate interests (to keep our records updated, to pursue sales leads, to maintain and improve the services we offer, how we present them and to study how engaging our Site is to visitors and/or users)

       

    To administer and protect our business and our Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

    (a) Identity

    (b) Contact

    (c) Technical

    (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

    (b) Necessary to comply with a legal obligation

    To deliver relevant Site content to you and measure or understand the effectiveness of the content and marketing we provide and carry out with you

    (a) Identity

    (b) Contact

    (c) Usage

    (d) Marketing and Communications

    (e) Technical

    Necessary for our legitimate interests (to study how potential customers and how clients engage with our services, to develop them, to grow our business and to inform our marketing strategy)

    To use data analytics to improve our Site, products/services, marketing, customer relationships and experiences

    (a) Technical

    (b) Usage

    Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Site updated and relevant, to develop our business and to inform our marketing strategy)[PRH2]

    To make suggestions and recommendations to you about services that may be of interest to you

    (a) Identity

    (b) Contact

    (c) Technical

    (d) Usage

    Necessary for our legitimate interests (to develop our products/services and grow our business)

    AUTOMATED DECISION MAKING

    We do not use any form of automated decision-making.

     

    MARKETING 

    Our objective is to enable you to make choices around certain personal data uses, particularly around marketing and advertising. You can contact us in relation to these at any time.

     

    Promotional offers from us 

    We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you and we refer to this generally as marketing.

    You will receive marketing communications from us if you have requested information from us or have expressly consented to receive them or to be contacted by us by completing a contact form on our Site in relation to which we have asked you to “opt-in”, or in the course of purchasing products from us (or if you provided us with your details when you registered for a promotion) and, in each case, you have not opted out of receiving that marketing.

     

    Third-party Marketing 

    We will get your express opt-in consent before we share your personal data with any company outside us for marketing purposes.

     

    Opting out 

    You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

    Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a services agreement you have with us or other transaction.

     

    COOKIES 

    You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy above.

     

    CHANGE OF PURPOSE 

    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

     

    If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

     

    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

     

    5. DISCLOSURES OF YOUR PERSONAL DATA 

     

    We may have to share your personal data with the parties set out below for the purposes set out in the table in section 4 above.

     

    SpecificExternal third parties such as;

     

    MailChimp (The Rocket Science Group, LLC.)

    MailChimp provides an email address management service, automation and marketing platform (message sending) and related services, and is a trade name of The Rocket Science Group, LLC.

    We use these services to manage our contacts database which includes Contact and Marketing and Communications Data for example.

     

    Processing may take place in the US or in other countries outside of the EU. MailChimp states that it uses its affiliates and various third party sub-processors to assist it in providing these services and that such sub-processors (whose corporate locations are in the US) provide cloud hosting and storage services; content delivery and review services; assist in providing customer support; and in incident tracking, response, diagnosis and resolution services.

    .

    [Processing may take place in the U.S. or in other countries outside of the EU.]

     

    6. INTERNATIONAL TRANSFERS 

     

    Our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will, in limited circumstances, involve a transfer of data outside the EEA.

    Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

     

    • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see – European Commission: Adequacy of the protection of personal data in non-EU countriesathttps://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en

    • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see:

    European Commission: Model Contracts for the transfer of personal data to third countries. at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en

    • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, seeEuropean Commission: EU-US Privacy Shield at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-privacy-shield_en

     

    Google has recently updated its general approach to privacy and has stated (amongst other things) that it complies with the EU-U.S. Privacy Shield Framework, regarding the collection, use, and retention of personal information from data subjects in the EEA and with the Swiss-U.S. Privacy Shield Framework regarding the collection, use and retention of personal information from data subjects in Switzerland.

    Mailchimp has stated (amongst other things) that it complies with the EU-U.S. Privacy Shield Framework, regarding the collection, use, and retention of personal information from data subjects in the EEA and with the Swiss-U.S. Privacy Shield Framework regarding the collection, use and retention of personal information from data subjects in Switzerland.[PRH6]

     

    Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

     

    7. DATA SECURITY 

     

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

     

    8. DATA RETENTION 

     

    HOW LONG WILL YOU USE MY PERSONAL DATA FOR? 

    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

    To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

     

    By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

     

    In some circumstances you can ask us to delete your data: see section 9 below in respect of requesting erasure for further information.

     

    In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

     

    9. YOUR LEGAL RIGHTS 

     

    Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights include the following types if “request”:

    • Request access to your personal data.

    • Request correction of your personal data.

    • Request erasure of your personal data.

    • Object to processing of your personal data.

    • Request restriction of processing your personal data.

    • Request transfer of your personal data.

    • Right to withdraw consent.

    You have the right to:

     

    Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

     

    Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

     

    Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

     

    Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

     

    Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

     

    Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

     

    Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

    If you wish to exercise any of the rights set out above, please contact us.

     

    NO FEE USUALLY REQUIRED 

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

     

    WHAT WE MAY NEED FROM YOU 

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

     

    TIME LIMIT TO RESPOND 

    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.